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| Frequently Asked Questions |
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- Will you ship to APO, FPO, or Military addresses?
- I need my Order before Christmas. Are there any guarantees that it will be here on time?
- What if I don't like my order, it doesn't fit, or I just want to return it?
- How much do you charge for shipping my order?
- Do you offer discounts?
- What is your address and phone number? And, where the heck are you exactly located?
- Can I purchase from you wholesale?
- You have a really Cool Store and Website. Can you help me develop a similar business in my area?
- Do you ship overseas? (Outside of the United States?)
- What forms of payment do you accept?
- When will you ship my order?
- How does Perret's protect my privacy?
- Do you offer a free catalog?
- When place an order or create an account, how do you protect my privacy?
- Will you ship to APO, FPO, or Military addresses?
YES OF COURSE! We ship to any military, APO or FPO destination via U.S. Postal Priority Mail.
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- I need my Order before Christmas. Are there any guarantees that it will be here on time?
We do our best, and ship your order to you as soon as we get it. Once UPS or the Post Office has the carton, it is out of our hands. MOST shipments get where they should and On-Time.
In order to have Delivery by Thursday December 24th. 2009 please refer to the following deadlines...
UPS Ground or USPS Priorty before 9AM December 15th
UPS 2-Day Air before 9AM, Monday December 21st
UPS Next Day Air before 1PM, Wednesday December 23rd
For Outside the United States
International Express Mail before 9AM, Friday December 13th
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- What if I don't like my order, it doesn't fit, or I just want to return it?
We want you to be happy with your purchase. Maybe your cat ate your canary or your dog ran off with your best friend or maybe you just don't like your stuff for some reason. It does not matter. Within 30 days of receipt of your order,
you may return any stock item in its original condition . We will issue a full refund for the price of any item you return that meets these conditions. No need to worry about a restocking charge because there is none. We only ask that you pay the shipping.
We only refund shipping
costs if the return is a result of our error.
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- How much do you charge for shipping my order?
We think we have one of the most generous shipping rates and policies out there! Our goal is to give you the most for your money and at the same time give you the flexibility that you need. Please read our shipping policy by clicking here or you can click on the Shipping Policy link at the top of every page.
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- Do you offer discounts?
Yes, we do offer discounts for bulk orders. If your order is for a quantity of goods, please contact us by clicking here or you can click above on the "Contact us" link that you will find at the top of every page, and we will be happy to give you a price quote.
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- What is your address and phone number? And, where the heck are you exactly located?
Our mailing address is:
Perret's
2532 Williams Blvd
Kenner, LA 70062
Phone 800-386-7096
Fax 504-466-2607
Our store is in Kenner, Louisiana which is located right outside of New Orleans. Yes, Hurricane Katrina did take its toll on us, but we are survivors! We are alive and well, and very thankful for all our blessings!
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- Can I purchase from you wholesale?
Yes, we do sell wholeale as well. Wholesale customers are those who purchase in bulk, on a regular basis, for resale to others. If you are interested in purchasing wholesale from us, please contact us by clicking here or you can click above on the "Conact us" link that you will find at the top of every page.
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- You have a really Cool Store and Website. Can you help me develop a similar business in my area?
YES, we can. We are sucessful retailers since 1926, and we can help you build a successful army/navy business. We do have relationships in several areas already, but if you are in an city where we do not have a presence we would love to work with you. Our experience, sources, knowledge, and expertise are not free, but please contact us for more information.
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- Do you ship overseas? (Outside of the United States?)
It depends. In general, yes we do. However, some locations are more challenging than others and shipping fees, etc. may be prohibitive. Customers are responsible for any duties or fees associated with importing shipments. Check with your local government customs for complete details. Please contact us for a shipping quote to your location.
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- What forms of payment do you accept?
We accept Paypal, Mastercard, Visa, American Express and Discover. International customers can expedite their orders by sending payment in the form of a US money order.
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- When will you ship my order?
Orders are shipped Monday through Friday. Orders placed over the weekend will be shipped on Monday, pending availability of merchandise. Orders placed after 1 pm Central Time usually ship the following business day. Time in transit varies by the location of shipping address, but is generally 1 to 6 days, depending on shipping method. We will notify you of any out-of-stock items or any long delays in shipping.
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- How does Perret's protect my privacy?
Protecting your order information is a priority. All online transactions at Perrets Army & Outdoor Stores are handled with industry-standard SSL encryption. Our secure server software encrypts information, ensuring that your Internet transactions stay private and protected. Your name, address, and credit card number plus everything else about your order can not be read by anyone else as the information travels from your computer to ours. Once it reaches us, your credit card number is stored in a different computer that has no connection to the Internet.
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- Do you offer a free catalog?
Due to the great cost associated with producing our Full Color catalog, we must charge a small fee of $2.00. You can order your copy by Clicking Here
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- When place an order or create an account, how do you protect my privacy?
The safety and security of your order is our main concern. Nor do you have to worry about Perrets selling your name and address to anyone else! We keep your information for our own marketing and announcements of sales, but share this valuable info with no one. do not ask, we will not sell our valuable customers mailing addresses. Please read our Privacy Statement.
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